WHERE CAN I PURCHASE SIEDRES?
Welcome to Siedres! You can shop our collections online at siedres.com. If you prefer to shop visit our store, we are located at 4 Conduit Street, W1S 2XE. We also have a number of stockists - you can find more information here.
CAN I PLACE AN ORDER WITHOUT CREATING AN ACCOUNT?
Yes, you can place an order as a guest. However, if you create an account, you get the opportunity to save shipping and billing addresses in the address book, and you will be able to view your order history and find tracking numbers for current orders. Also, when you subscribe, you can find out about our exclusive offers, and events, and get priority access to new collections and sales.
WHAT PAYMENT METHODS DO YOU ACCEPT?
We accept Visa, MasterCard, AMEX and all other major credit cards.
HOW CAN I CONTACT YOU?
At Siedres, we are committed to providing our customers with exceptional service and support. If you have any questions or concerns, please do not hesitate to reach out to our customer service using one of the following channels.
Contact form: Available on our website under the "Contact Us" page
Our goal is to respond to all customer inquiries within 24 hours of receipt. Our customer service team is available through Monday to Friday from 8 am to 6.30 pm. For any inquiries sent on weekends or public holidays, we'll respond on the following business day. We appreciate your patience and understanding during these times.
If you're in London, we invite you to visit our store at 4 Conduit Street, W1S 2XE. Our business hours are as follows:
Monday-Saturday: 11 am - 7 pm
Sunday: 12 pm - 5 pm
Feel free to email us, drop us a message on our social media channels or pop by in-store with any questions or concerns and we'll will happy to assist you.
WHAT SIZE SHOULD I ORDER?
On each product page, you can find all the individual garment fit notes. You can also contact us via email at firstname.lastname@example.org and we’ll help figure out the best size for you.
I AM A NEW CUSTOMER. CAN I GET A DISCOUNT ON MY ORDER?
For every new customer, who signs up for our newsletter and confirms their email address, we offer a 10% discount, available for single use.
WHICH COUNTRIES DO YOU SHIP TO?
We currently only offer shipping services to the UK. However, we are pleased to offer free shipping, exchange and returns on all orders.
HOW LONG DOES IT TAKE TO DISPATCH MY ORDER?
We dispatch orders usually within 2-3 business days. Please note that during sale periods our dispatch time can be longer. We cannot take responsibility, however, if the delivery time is longer than indicated. See the Shipping page for more information.
WHAT IS YOUR EXCHANGE POLICY?
We're committed to ensuring your satisfaction with our products, and as such, we offer free exchanges for items. If you have any concerns about your purchase, please don't hesitate to contact us for assistance with the exchange process.
WHAT IF THE ITEM I RECEIVED IS DAMAGED OR FAULTY?
We strive to ensure all items sold are of the highest standard and quality. However, if you have a concern about a faulty or damaged item, please contact us at email@example.com and we will review the matter right away.
WHAT IS YOUR RETURN POLICY?
If you would like to return or exchange an item, please email firstname.lastname@example.org within 14 days from the arrival of your order. However, we cannot accept returns or exchanges if item/s are purchased in seasonal sales.
We will accept returns and exchanges, only if they meet our return & exchange policy and are returned within 14 days of the arrival of your order. All returns need to be sent to our store: 4 Conduit Street, W1S 2XE, London
Click here to find out more about Returns & Exchanges.
HOW LONG DOES IT TAKE TO RECEIVE MY REFUND?
When the return parcel arrives at our offices it will undergo thorough quality control to make sure it is in its original, unworn condition, with the product label intact.
Once it has been approved by our quality control team, you will receive a refund within 5-7 business days to the original payment method.
Please note that refunds may take longer to appear in your account, depending on your credit card issuer. When we process the refund, we will return the price stated on our website at the time of the purchase. The processes may take longer during peak seasonal times.
See the Returns & Exchanges page for more information.
IS IT SAFE TO ORDER FROM YOUR ONLINE STORE?
Definitely. We do not store any credit card details nor do we share your personal information with any third parties.
WHAT IF I WANT TO CHANGE OR CANCEL MY ORDER?
If you no longer want the order you placed, you will need to submit a return request and send the unwanted items back once the item/s has been received. Please note that once an order is shipped, it cannot be changed or canceled. Siedres LTD cannot be held liable for the reimbursement of any shipping costs for change-of-mind purchases or due to the submission of incorrect shipping details when placing your order. Please check all shipping details carefully before submitting your order.